WHY FIRST FIDELITY RESERVE

  
Recruiting & Training:

People Development

One of the major aspects of First Fidelity Reserve over the last 20 years has been a commitment to invest in obtaining, hiring and developing one of the most talented numismatic teams in the US. Our strategies are based within the parameters of identifying the best potential employees across the nation, hiring them and then helping them excel in their individual areas of expertise.

All employees have access to professional, personal, management and business-specific skill development opportunities through an ongoing series of seminars, classes, training sessions and an in-depth information library. Large-scale education initiatives address areas of critical importance to the company, especially in the areas of DNC training and State Compliance. Each employee is regularly educated and tested on these areas of interest.

Supported by The Future Career Learning Programs, Mumsey’s Heart and the Future of America Scholarship Program, we are constantly looking to acquire key talent from among those who are the up and coming leaders of tomorrow.

Leadership development at a company-wide level starts with the “Backbone.” A 3 phase development process the “Backbone” is designed to give a foundation of who First Fidelity Reserve is and who it is they serve by enhancing industry knowledge, company standards and numismatic understanding of all new hires as well as provide a constant reference for all full time employees. The Backbone provides basic industry, numismatic, and sales training, as well as advanced DNC and State Compliance training, to both established and newly hired representatives, as well as management.

Leaders within this program are invited to participate in various certification seminars, where participants learn more in depth about how to build and maintain a client-focused database as well as the tools needed to strengthen their overall product and industry knowledge. This is supplemented by regular evaluations and mentoring programs in which established Senior Sales Representatives mentor Junior Sales Representatives, who, in turn, mentor each other.

Also, First Fidelity Reserve hosts many diverse training seminars. Training seminars allow select Senior Brokers to focus on issues critical to First Fidelity Reserve’s ongoing success. Most notable are the MIT Conferences, a quarterly event at which Senior Sales Representatives meet to analyze and adjust First Fidelity Reserve’s strategies and/or talk about ways in which our Market Maker Strategies can better assist our clientele.

Certification Classes also play a key role in developing our talent. In order for any representative to sell a certain one of our Elite 4 Areas they must take part in and pass an in depth training on that specific area. These certification seminars target upcoming senior account representatives, and are taught by the most senior managers of the company. Participants strengthen their knowledge of a particular area and learn how to create and foster a culture of innovation and active mutual support within the team of First Fidelity Reserve.

Incentive Programs

Effectively managing and developing our staff are core values at First Fidelity Reserve. Helping our employees enhances their individual development in order to service our clients with the highest degree of professionalism and strategic insight is on the forefront of who we are.

All employees are assessed based on analyzing their individual achievements against agreed objectives. The Executive Club, which has been in place since 2002, is linked to our Backbone philosophy. It puts specific expectations and objectives on the behavior and actions laid out in our Backbone, and those expectations and objectives rise with experience and rank.

Each employee agrees to specific individual objectives with the evaluating manager. Targets are set in four areas – New client acquisitions, established client service, product education and personal growth. During the year, targets may be updated and additional targets may be set and recorded.

Quarterly, an employee’s achievements are assessed against these defined targets – by the individual employee, by the manager, and in many cases by peers, clients and direct reports.

The Executive Club is one of the elements defining individual incentive awards. Top performers receive proportionately higher rewards. The total amount of incentive awards to be granted is determined based on the financial performance of the company and the individual Sales Representative.

Constant Evaluations

The commitment level of our employees is vital to retention and performance. One way we assess engagement and the understanding of our core values is through regular employee surveys.

In recent years, First Fidelity Reserve has conducted employee surveys at least quarterly. All employees are asked to participate in answering an in-depth set of questions designed to pull together the overall views and responses across the company. The questions are focused on client satisfaction, product programs, employee commitment, teamwork, work environment, company values and employee incentives.

First Fidelity Reserve is committed to providing the highest satisfaction rating of anyone in our industry. Additionally, FFR relies on its employees to contribute to the success of the company beyond what is expected of them by mentoring and setting the example for those who are coming up in the ranks. First Fidelity Reserve values diverse perspectives in our team. We strive for a fun and supportive environment because we believe that a person who loves their job will perform at their best – And That Is Best For Our Clients. It is for this reason that we take this feedback very seriously.